Privacy Policy

Last updated: December 2024

This Privacy Policy describes how MAGDA (“we”, “us”, or “our”) collects, uses, and protects your information when you use our production and quality control platform and related services. By using MAGDA, you agree to the collection and use of information in accordance with this Privacy Policy.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Privacy Policy:

  • Account means a unique account created for You to access our Service or parts of our Service.
  • Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to MAGDA.
  • Cookies are small files that are placed on Your computer, mobile device or any other device by a website, containing the details of Your browsing history on that website among its many uses.
  • Device means any device that can access the Service such as a computer, a cellphone or a digital tablet.
  • Personal Data is any information that relates to an identified or identifiable individual.
  • Production Data refers to manufacturing, quality control, and operational data processed through the MAGDA platform.
  • Service refers to the MAGDA platform and website.
  • Tenant means a separate instance of the MAGDA platform for a specific organization or client.
  • Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself.
  • Website refers to MAGDA, accessible from https://magdaquality.com
  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Information We Collect

Personal Data

While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personal Data may include:

  • Email address
  • Name and job title
  • Company information
  • Tenant name and configuration
  • Payment and billing information (processed securely by Stripe)
  • Communication data when contacting support

Production Data

MAGDA processes production and quality control data you upload, including:

  • Work order information
  • Test results and quality metrics
  • Production workflows and configurations
  • Files and documents uploaded to the platform
  • Manufacturing process data

Usage Data

Usage Data is collected automatically when using the Service and may include:

  • Your Device’s Internet Protocol address (IP address)
  • Browser type and version
  • Pages visited and time spent
  • Date and time of visits
  • Unique device identifiers
  • Platform usage patterns and feature interactions

Tracking Technologies and Cookies

We use Cookies and similar tracking technologies to enhance your experience and analyze service usage:

  • Essential Cookies: Required for platform functionality and security
  • Functional Cookies: Remember your preferences and settings
  • Analytics Cookies: Help us understand how you use the platform
  • Security Cookies: Protect against fraud and security threats

How We Use Your Information

We use collected information for the following purposes:

  • Service Provision: Operate and maintain the MAGDA platform
  • Account Management: Manage your registration and tenant access
  • Payment Processing: Handle billing and subscription management (via Stripe)
  • Customer Support: Respond to inquiries and provide technical assistance
  • Platform Improvement: Analyze usage to enhance features and performance
  • Security: Protect against fraud, abuse, and security threats
  • Legal Compliance: Meet legal obligations and enforce our terms
  • Communications: Send service updates and security notifications

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information. We may share information in these limited circumstances:

Service Providers

We work with trusted third-party providers:

  • Stripe: Payment processing (subject to Stripe’s privacy policy)
  • Microsoft Azure: Cloud hosting and infrastructure
  • Email Services: Transactional communications

We may disclose information when required by law or to:

  • Comply with legal process or government requests
  • Protect our rights, property, or safety
  • Prevent fraud or security threats
  • Enforce our Terms of Service

Business Transfers

If MAGDA is involved in a merger, acquisition, or sale, your information may be transferred as part of that transaction.

Multi-Tenant Data Isolation

Each tenant’s data is completely isolated from other tenants. We maintain strict separation of production data between different organizations using our platform.

Data Security

We implement comprehensive security measures:

  • Encryption: Data encrypted in transit and at rest
  • Access Controls: Strict authentication and authorization
  • Multi-Tenant Isolation: Complete data separation between tenants
  • Regular Audits: Security assessments and vulnerability testing
  • 24/7 Monitoring: Continuous security monitoring and incident response

Data Retention

We retain information for as long as necessary:

  • Account Data: While your account is active
  • Production Data: According to your tenant settings and retention policies
  • Payment Records: 7 years as required by financial regulations
  • Usage Logs: Typically 12 months for security and operational purposes

Your Rights (GDPR)

If you are located in the European Union, you have these rights:

  • Access: Request a copy of your personal data
  • Rectification: Correct inaccurate or incomplete data
  • Erasure: Request deletion of your personal data
  • Portability: Receive your data in machine-readable format
  • Restriction: Limit how we process your data
  • Objection: Object to certain types of processing
  • Withdraw Consent: Where processing is based on consent

To exercise these rights, contact us at privacy@magdaquality.com.

International Data Transfers

MAGDA is hosted on Microsoft Azure with data centers in the European Union. We ensure appropriate safeguards for any international data transfers in compliance with GDPR requirements.

Children’s Privacy

MAGDA is not intended for individuals under 16 years of age. We do not knowingly collect personal information from children under 16. If we become aware that we have collected such information, we will delete it promptly.

Tenant Registration and Payment Flow

When you register for a MAGDA tenant:

  1. You provide tenant name and admin email
  2. We send email verification
  3. Payment is processed securely through Stripe
  4. Your tenant is provisioned automatically
  5. You access your instance at tenantname.magdaquality.com

Your payment information is processed by Stripe and subject to their privacy policy.

Changes to this Privacy Policy

We may update this Privacy Policy periodically. We will notify you of material changes by:

  • Posting the updated policy on our website
  • Sending email notifications for significant changes
  • Providing in-app notifications

Contact Information

If you have questions about this Privacy Policy, contact us:

MAGDA Data Protection Team

Data Protection Officer

For general support: support@magdaquality.com